Homeplace Group Inc. Ltd. Lifetime Service Policy

Congratulations! We manufacture, contract, or distribute some of the finest values in products for industry, businesses and direct consumers. Because of our commitment to customer satisfaction, your Homeplace Group purchase may qualify for our exclusive Lifetime Ltd. Service Policy, please check the website of purchase.

WHAT IS COVERED?

This Ltd. Lifetime Policy covers manufacturing defects in the product you purchased directly from Homeplace Group Inc. In cases of multiple pieces, replacement of one piece does not automatically constitute the replacement of the other piece or pieces/units. This limited policy is provided to the original purchaser. Product must be clean, and free of any stains or damage as stains and/or damage will void the policy.

HOW LONG IS THE COVERAGE PERIOD?

The Ltd. service policy runs from the original date of purchase. Repair or replacement of the product, does not extend its limited policy or begin a new limited policy period.

WHAT WILL WE DO?

If your purchased product fails due to a manufacturing defect, HOMEPLACE GROUP, Inc. will repair the product. HOMEPLACE GROUP, Inc. reserves the right to substitute materials or models of comparable quality and does not guarantee that the item of the replacement will match the existing piece. Transportation charges are the responsibility of the consumer, along with a Policy Service Fee (PSF)

HOW CAN I GET SERVICE?

Contact your Homeplace Group direct at support@homeplacegroup.com and include clear and close pictures of the issue involved. Copy of proof of date and place of purchase will validate this policy service. All requests are subject to a Policy Service Fee and shipping charges. Next, we will let you know what the next steps would be

WHAT IS THE POLICY SERVICE FEE?

The Policy Service Fee allows us to expedite your claim digitally without requiring you to return the product back to us for inspection. Repeated attempts to file claims for the same item will void this privilege.

HOW IS THIS LIFETIME? WHICH PRODUCT HAS THIS LIFETIME POLICY?

The policy coverage runs from the original date of purchase for the original purchaser, and must substantiate his or her purchase with an original, unaltered receipt. This policy is not transferable to subsequent owners.

Products that carry this Ltd. Lifetime Service Policy are identified on the website from which you purchased.