Frequently asked questions...

• Can I, as a consumer order directly from this website?
  Yes! Simply click on the "add to cart" button to order; for more info, please email us or call.
• I lost the clamp that holds my bed frame together, do you carry such a clamp?
  Yes, these clamps come in 2 sizes, so you may want to measure the side of one of the ones you do have. It will be either 1¼ inch or 1½ inch long on its side. Click here.
• I have a beautiful sectional sofa that I love, but it drives me nuts when the sections drift apart during use. What can I do?
  Tired of drifting sofa sections? Get the Sofa Snap^® bracket to solve Moving Sofa Syndrome.  Click here for details.
• OK, I need nuts and bolts to connect my headboard to the bed frame.
  We have it covered- click here to order nuts and bolts for your headboard.
• I have a wood headboard, footboard and side rails, they are loose and the entire bed tilts back and forth. I love my wood bed and paid a lot for it, so I want to keep the wood side rails. What can I do?
  Yes, we carry the Bed-Snaps™ Bed Repair Package system which would allow you to retrofit, repair and strengthen your bed. No need to remove the rail, these are packaged with everything you'll need. Click here.
• Could I mail in an order?
  Yes, click here for a printable order form.

Return Policy

It is important that you read all product descriptions and specifications before ordering any parts. Please ask questions before ordering by sending us an email; do not order if you are not sure that the item is the right one for your application. Click here for details on our return policy.

Order Cancellations

We tend to be quite efficient, so your order normally will be processed very quickly.  Please let us know as soon as you decide to cancel your order. You may cancel your order at any time; please click here for cancellation policy terms. Please read all product information carefully before placing your order.

Contacting Us

Contact us by email, telephone or by fax machine. Please click here for contact information. Please email us if you have any further questions or concerns about your order.  Click here for shipping information; most small parts will be shipped via USPS or UPS and usually take 5-8 business days to most areas.